All international shipping costs is €10, by DHL!

TERMS & CONDITION

BY PLACING AN ORDER THROUGH “LA SAPOLOGIE ONLINE BOUTIQUE” YOU ARE AGREEING TO THE TERMS & CONDITIONS OUTLINED BELOW, PLEASE ENSURE THAT YOU HAVE THOROUGHLY READ AND UNDERSTOOD THESE TERMS & CONDITIONS PRIOR TO PLACING AN ORDER.

 

1.DELIVERY

All items will be dispatched within 7 working days from the date the order is placed.

 

2.POSTAGE AND PACKAGING COSTS

2-1. We’ll send parcels using La Poste Senegal for all orders from out side of Senegal.

2-2. Delivery charge is 10 euros for all products. In case of shipping several articles for one purchase, we will ask you to pay the shipping fee for each individual purchase.

2-3. Customers who prefer “Oui Carry” can also select this shipping service. In this case, we’ll ask you to pay a separate shipping fee. The delivery charges are applied according to the weight of the item and the delivery zone (we have 4 zones, please see below). To give an idea of these costs, the principal destinations are listed below;

 

 

Zone A

Zone B

Zone C

Zone D

Country

Africa

(w/o Algeria, Congo(RDC), Egypt, Libya)

European Union,

United Kingdom

USA,

Canada,

Mexico,

Congo(RDC)

The Near and Middle East,

Asia,

Central/Latin America,

Algeria,

Egypt,

Libya

Weight

0-2kg

30 euro

33 euro

35 euro

40 euro

2-3kg

52 euro

55 euro

62 euro

71 euro

3-4kg

74.5 euro

78 euro

89 euro

105 euro

 

2-4. All orders from Senegal (out of Dakar) will be sent using La Poste Senegal or another practical service depending on the situation.

 

3.TARIFF

3-1. Shopping at LA SAPOLOGIE is for individuals who are intending to use the item for personal use, and at the time of shipment we will declare products as an item intended for personal use.

3-2. Depending on the delivery country, customs duties may be imposed upon receipt. In this case, please note that import duties, customs fees, consumption tax, etc. are all borne by the customer.

3-3. In the case that you refuse receipt of goods, we are not responsible for refunding the item.

3-4. Please note that LA SAPOLOGIE is not responsible for any issues such as customs duty payment, customs, customs clearance, etc.

 

4.RETURNS AND EXCHANGES

4-1. Any returns will not be accepted unless there is a defect in the item, or when a different item arrives. 

4-2. If you receive damaged or defective goods or a different item to what was ordered, please contact LA SAPOLOGIE within 7 days from the date the order was received. After LA SAPOLOGIE confirms negligence, you will need to return the item with your proof of purchase at the cost of LA SAPOLOGIE. After the reception of returned goods, we will refund or exchange the item.

If we receive a declaration message after 7 days from the date the order was received, we cannot accept any exchanges or refunds.

 

5.ITEM

5-1. The color of items in the photographs may be different to the real color. We try to photograph items as realistically as possible, but please understand that this is not always possible.

5-2. The color and pattern arrangement in the product photograph may differ from the actual product, but this is because all products are handmade and we consider the balance of the fabric for each individual product. We hope you enjoy the products you will receive.

5-3. Depending on the fabric, there may be some color fading. In addition to using products to prevent color bleeding, when washing the item please separate it from other items and dry immediately.

5-4. Faded print, color unevenness, etc. can occur in the fabric printing process. However we inspect all fabric before use and please understand that we only use fabric that we deem suitable.

 

6.CUSTOM ORDERS

6-1. For custom orders and minor alterations, we charge a separate fee.

6-2. Custom orders require full payment prior to production commencing for the order. Custom orders are nonrefundable or exchangeable in any case as the garment will be made to your specification.